Service Scope

Nostos offers various meal plans including single orders, weekly, biweekly, and monthly subscriptions, all featuring Mediterranean-inspired meals with options to customize for dietary preferences.

Ordering Process

Orders can be placed through our online platform. Modifications or cancellations require a notice and are subject to the available time we have to prepare the order.

Payment Terms

Payments can be made online via PayPal, with Stripe and wire transfer available upon request. Subscription plans are billed according to the chosen frequency and can be cancelled with a 30-day notice.

Delivery Details

Deliveries are made during business hours to specified office locations. If a delivery is missed due to client unavailability, it will be charged and rescheduled at the next available time.

Packaging Options

Clients can choose between eco-friendly returnware, which must be returned clean after use, and recyclable packaging. Details on the return process for returnware will be provided upon order confirmation.

Cancellation and Refund Policy

Subscriptions may be cancelled with a 30-day notice. Refunds for cancelled orders will be processed for any payments made in advance beyond the cancellation date.

Privacy and Data Protection

We are committed to protecting the privacy of our clients’ personal and payment information in accordance with industry standards.

Liability and Disclaimer

Nostos is not responsible for allergic reactions or food sensitivities. Clients are advised to review meal descriptions carefully. Nostos is not liable for delays outside our control.

Feedback and Complaints

Feedback or complaints can be directed to our customer service team through our website. We strive to respond to all inquiries within 48 hours.

Amendments

Nostos reserves the right to amend these terms and conditions. Current clients will be notified via email 30 days prior to any changes taking effect.